Shipping & Returns
We offer tracked shipping anywhere in Canada via Canada Post. Shipping costs are additional and are calculated at checkout. The cost will vary depending on the weight of package, the shipping service selected and the distance the package needs to travel. As a small business, we do our best to try and keep shipping costs as low as possible and truly appreciate your support.
We offer three shipping options through Canada Post:
- Expedited Parcel
All of our items are crafted by hand, on a made-to-order basis. When you place an order, we make it just for you. Please allow up to 3-4 weeks from the time of purchase for your order to be made. This not only makes each piece more special but it helps us do our part to reduce waste and unneeded inventory. Once your order is ready, it will be shipped within 2 to 3 business days. Please note that all woolies are created in the order that they are received.
We ship all packages with tracking. You will receive a shipment notification via email with your tracking number once your package has shipped. All shipments are packed by hand and shipped from St. John's, Newfoundland, Canada.
If you experience any issues with your order, please contact us!
If you are in a hurry, we often have some items already created or in production. Please contact us to see if we have any woolies available that are ready to ship!
We offer complimentary local pick-up at our studio at the Quidi Vidi Artisans Studios in St. John's, Newfoundland. Our items are made to order and can take up to 3-4 weeks from the time of purchase for your order to be made. You will receive an email when your purchase is ready for pickup. Please ensure you bring Government-issued ID as well as your confirmation email to allow for a speedy pickup process. We will not release orders without a proof of purchase and identification.
Our studio address is:
The Quidi Vidi Artisans Studios
10 Mapleview Road
St. John’s, NL
Our products are custom made-to-order especially for you. As each item is crafted just for you, all sales are final. However, it is important to us that you love what you buy. Please be sure you check measurements, details and prices before ordering your Woolies. If you have questions, please email us before placing your order and we will be happy to help.
Returns are only considered in exceptional circumstances, on an individual basis within the 10-day delivery period. We will not pay for return shipment of goods. It will be the customer’s responsibility.
Please do not return items until we approve the return and agree to the conditions of the return. You will be notified in an email.
In the event of an incorrect order or product defect, please contact us right away so we can find a solution. Please note that any products returned due to defect or incorrect fulfillment must be returned unused and in perfect condition, with all tags still attached and in their original packaging.
We thank you in advance for your understanding and supporting our small business!