Shipping policy
We offer tracked shipping anywhere in Canada via Canada Post. Shipping costs are additional and are calculated at checkout. The cost will vary depending on the weight of the package, the shipping service selected and the distance the package needs to travel. As a small business, we do our best to try and keep shipping costs as low as possible and truly appreciate your support.
We offer three shipping options through Canada Post:
- Expedited Parcel
- Priority
- Xpresspost
As all our items are crafted by hand, our maker, Lori, creates on a made-to-order basis. This means when you make a purchase, she will create the item, just for you. Please allow 3-4 weeks from the time of purchase for your order to be made. This not only makes each piece more special but it helps us do our part to reduce waste and unneeded inventory. Once your order is ready, it will be shipped within 2 to 3 business days. Please note that all woolies are created in the order that they are received.
We ship all packages with tracking. You will receive a shipment notification via email with your tracking number once your package has shipped. All shipments are packed by hand and shipped from St. John's, Newfoundland, Canada.
If you experience any issues with your order, please contact us!
If you are in a hurry, we often have some items already created or in production. Please contact us to see if we have any woolies available that are ready to ship!